Privacy Policy
1. Introduction
FarmersBliss respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, place an enquiry, interact with us through WhatsApp or social media, or purchase products from us.
FarmersBliss is a brand of Suttrula.
For privacy-related questions, you can contact us at:
Email: sales@farmersbliss.com
Phone / WhatsApp: +4915175610630
2. Who We Are
Website: www.farmersbliss.com
Brand: FarmersBliss
Business / Legal Entity: Suttrula ek
If FarmersBliss appoints an EU representative or operates through an EU-registered entity, the representative or entity details will be updated here.
3. What Personal Data We Collect
When you contact us through the website, we may collect first name, last name, email address, phone number if provided, subject of enquiry, message content, and any other information you choose to share with us.
When you contact us through WhatsApp, we may collect your name, phone number, WhatsApp profile information visible to us, delivery address if shared, order details, product preferences, and messages exchanged with us.
When you place an order or enquiry, we may collect name, contact number, email address, delivery address, billing details, product order details, payment confirmation details, and delivery instructions.
When you visit our website, depending on your cookie choices, we may collect IP address, browser type, device information, pages visited, approximate location, referral source, and cookie preferences.
4. Why We Use Your Personal Data
We use your personal data to respond to your enquiry, process product orders, arrange delivery, provide customer support, send order updates, manage complaints, refunds, or delivery issues, improve our website and services, understand customer interest in our products, send marketing updates only where legally permitted or where you have consented, and comply with legal, tax, accounting, or regulatory obligations.
5. Legal Basis for Processing
Contract or pre-contract steps: when you contact us about a product, request a quote, place an order, or ask for delivery, we process your data to take steps before entering into a contract or to fulfil an order.
Legitimate interest: we may process your data to manage enquiries, improve our service, prevent fraud, secure our website, maintain business records, and communicate with customers.
Consent: we use consent for optional marketing communications, non-essential cookies, analytics cookies, marketing cookies, and similar tracking tools.
Legal obligation: we may process personal data where required for tax, accounting, legal, consumer protection, or regulatory reasons.
6. WhatsApp and Social Media
If you contact us through WhatsApp, Instagram, Facebook, or other social media platforms, your use of those platforms is also subject to their own terms and privacy policies.
FarmersBliss may use WhatsApp to respond to enquiries, confirm orders, share delivery updates, and provide customer support.
We will not send you marketing messages through WhatsApp unless you have requested them, consented to receive them, or where such communication is legally permitted.
7. Marketing Communications
We may send you product updates, offers, seasonal availability updates, or FarmersBliss news only where legally permitted.
You can opt out of marketing messages at any time by contacting us at sales@farmersbliss.com or by replying with an opt-out message such as STOP, where applicable.
Service messages related to your order, delivery, payment, or customer support are not marketing messages.
8. Cookies and Tracking
Our website may use cookies and similar technologies. Necessary cookies are used to make the website work properly. Analytics, marketing, and optional functional cookies will be used only where required consent has been obtained.
For more information, please read our Cookie Policy.
9. Sharing Your Data
We may share your personal data with trusted parties where necessary, including delivery partners, payment service providers, website hosting providers, IT service providers, email and communication tools, WhatsApp or social media platforms where you contact us through them, accounting, tax, legal, or compliance advisors, and authorities where required by law.
We do not sell your personal data.
10. International Data Transfers
If your personal data is transferred outside your country or outside the European Economic Area, we will take appropriate steps to protect it according to applicable data protection laws.
This may include using suitable contracts, safeguards, or approved transfer mechanisms where required.
11. Data Retention
We keep your personal data only for as long as necessary. Typical retention periods may include:
Contact form enquiries: 12months
Customer order records: 12months Delivery records: 12months
Marketing consent records: Until consent is withdrawn or no longer required
Cookie consent records: 6–12 months
Complaint records: 12months
We may keep some information longer if required for legal, tax, accounting, dispute, or regulatory reasons.
12. Your Rights
Depending on your location and applicable law, you may have the right to request access to your personal data, request correction of inaccurate data, request deletion of your data, object to certain processing, restrict certain processing, withdraw consent, request data portability, and complain to a data protection authority.
To exercise your rights, contact us at sales@farmersbliss.com.
13. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, alteration, or disclosure.
However, no website, email, WhatsApp message, or online transmission is completely secure. Please avoid sending highly sensitive personal information unless necessary.
14. Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so that we can review and delete it where appropriate.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website.
Last updated: 15-05-2026