Delivery & Returns
1. Introduction
This Delivery & Returns Policy explains how FarmersBliss handles product delivery, cancellations, returns, refunds, and complaints.
FarmersBliss deals with fresh, seasonal, farm-related, and food products. Because some products are perishable, returns and cancellations may be limited after confirmation, packing, dispatch, or delivery.
2. Delivery Areas
We currently deliver to selected locations only. Delivery availability depends on product type, delivery address, stock availability, delivery partner availability, country-specific import or food regulations, and minimum order requirements where applicable.
Please contact us before ordering to confirm whether delivery is available to your location.
3. Delivery Timelines
Estimated delivery timelines will be shared during order confirmation. Delivery timelines may vary depending on product harvest date, product packing time, shipping or transport arrangements, weather conditions, public holidays, customs or import checks, delivery partner delays, and customer availability.
We will try our best to deliver within the estimated timeframe, but delivery dates and times are not guaranteed unless explicitly confirmed in writing.
4. Delivery Charges
Delivery charges may vary depending on delivery location, product weight, packaging requirement, delivery speed, delivery partner, country or region, and special handling requirement.
Delivery charges will be communicated before order confirmation.
5. Customer Delivery Responsibility
Customers must provide accurate delivery details, including full name, complete address, phone number, email address, doorbell or apartment details where applicable, and delivery instructions where applicable.
FarmersBliss is not responsible for failed delivery due to wrong address, incomplete details, unreachable customer, or customer unavailability.
6. Fresh and Perishable Products
Some products sold by FarmersBliss may be fresh, seasonal, ripe, semi-ripe, perishable, or sensitive to temperature and handling.
After delivery, customers should check the product immediately, store the product correctly, follow any storage or usage instructions, and report visible issues quickly.
Natural variation in size, colour, shape, texture, ripeness, or appearance may occur in farm products and fresh produce.
7. Damaged, Spoiled, or Incorrect Products
If you receive a damaged, spoiled, incorrect, or incomplete product, please contact us as soon as possible at sales@farmersbliss.com.
Please include your name, order details, delivery date, product name, clear photos or videos, and a short description of the issue.
We may offer replacement, partial refund, full refund, store credit, alternative product, or another suitable resolution depending on the situation.
8. Reporting Timeframe
For fresh or perishable products, complaints should be reported within 24 hours from delivery.
Late complaints may be difficult to verify because product condition can change after delivery due to storage, temperature, handling, or natural ripening.
9. Returns
Returns may not be accepted for certain products, including fresh produce, perishable goods, opened food products, temperature-sensitive products, products damaged after delivery, products not stored correctly, and products ordered incorrectly by the customer.
Where returns are accepted, the product must be unused, unopened, and in its original packaging unless otherwise agreed.
10. Cancellations
Cancellation may be possible only before the order is packed, dispatched, harvested, reserved, imported, or specially prepared. Cancellation may not be possible after product packing has started, product has been dispatched, product has been reserved specifically for the customer, product is fresh or perishable, or logistics or import process has started.
11. Refunds
Approved refunds may be processed through the original payment method or another agreed method. Refund processing time may depend on payment provider, bank processing time, country, currency, and internal verification.
Delivery charges may not be refundable unless the issue was caused by FarmersBliss or its delivery process.
12. Failed Delivery
If delivery fails because the customer is unavailable, unreachable, or provided incorrect details, FarmersBliss may charge additional delivery, storage, return, or handling costs.
For perishable products, refund may not be possible after failed delivery if the product quality is affected.
13. Delivery by Third Parties
We may use third-party delivery partners, courier services, logistics companies, or local delivery providers.
Delivery partners may have their own terms, tracking systems, delivery rules, and service limitations.
14. EU Consumer Notice
For EU customers, consumer rights may apply depending on the product type and country. However, certain fresh, perishable, sealed, hygiene-sensitive, or custom-prepared goods may have limited cancellation or return rights under applicable consumer law.
Before confirming an EU order, we will provide relevant information about price, delivery charges, product details, cancellation limits, and complaint handling.
15. Contact
For delivery, return, refund, or complaint questions, contact:
Email: sales@farmersbliss.com
Phone / WhatsApp: +4915175610630
Last updated: 16/05/2026